Terms and Conditions – Biokord B2B

General Information

The owner of the Biokord B2B Online Wholesale Store is Dr.Biokord S.C., with its registered office at ul. Mogileńska 8/U3, 61-052 Poznań, Poland, Tax Identification Number (NIP): 7822582150, hereinafter referred to as the “Seller” or the “Wholesale Store”.
The Wholesale Store conducts sales through the Biokord B2B online store, hereinafter referred to as the “Store”.
The Store is intended for entrepreneurs and other entities making purchases in connection with their business or professional activities.
An entity making purchases from the Wholesale Store is hereinafter referred to as the “Customer”.
Access to wholesale prices and the ability to place orders require an active B2B Customer Account.
Account registration is subject to verification and approval by the Wholesale Store. Submission of the registration form does not automatically grant access to the wholesale offer.
The provisions of these Terms and Conditions concerning entrepreneurs shall not prejudice the rights of a natural person conducting business activity who, under mandatory provisions of law, is entitled to consumer protection in relation to a particular agreement.

I. Registration and B2B Customer Account

In order to start cooperation, the Customer should register with the Store and provide true, complete and up-to-date information necessary to verify the Customer’s business activity.
The Wholesale Store may request additional information from the Customer where necessary to verify the information provided during registration.
The Wholesale Store reserves the right to approve or refuse activation of an Account.
Once the registration has been approved, the Customer gains access to the wholesale offer and wholesale prices and may place orders.
The Customer is required to update the Account information whenever it changes.
Account access credentials are individual and confidential. The Customer is required to protect them against access by unauthorized persons.
The Customer is responsible for actions performed through their Account, except in cases of unauthorized access for which the Customer is not responsible.

II. Acceptance and Processing of Orders

Orders may be placed through the Store 24 hours a day, 7 days a week.
Orders are processed on business days.
In order to place an order, the Customer shall, in particular:

select products and their quantities,
provide or confirm the invoicing details,
specify the delivery address,
select an available delivery method,
select an available payment method,
confirm and place the order.

Before placing an order, the Customer is required to verify the accuracy of the order contents and the information provided.
Once an order has been placed, confirmation of its receipt is sent to the email address provided by the Customer.
The Wholesale Store has the right to contact the Customer in order to confirm the order or obtain information necessary for its proper processing.
If some of the ordered products are unavailable or cannot be delivered, the Customer will be informed accordingly.
In such a case, depending on the arrangements made with the Customer, it is possible to:

fulfil the available part of the order,
wait until the unavailable products become available,
cancel the unavailable items,
cancel the entire order.

If the Customer has already paid for products that the Wholesale Store cannot deliver, the corresponding amount will be refunded to the Customer.
The Wholesale Store may refuse to process a subsequent order if the Customer has due and outstanding amounts payable to the Wholesale Store.

III. Minimum Order Value

The minimum value of a single order is PLN 500 net.
Delivery costs and other additional charges related to order fulfilment are not included in the minimum order value.
An order that does not meet the required minimum value may not be accepted for processing.

IV. Products and Prices

All product prices presented to B2B Customers in the Store are net prices.
VAT is added to the net price at the rate applicable to the respective product.
Delivery costs are not included in the product price and are indicated separately during the ordering process or determined individually where required by the nature of the delivery.
The Wholesale Store reserves the right to change prices, product range and promotional conditions. Such changes shall not affect orders previously accepted for processing.
Promotions and discounts cannot be combined unless the terms of a particular promotion provide otherwise.
Product images are for informational purposes. The appearance of product packaging may change as a result of modifications introduced by the manufacturer.
Information concerning, among other things, ingredients, directions for use, properties, capacity, weight or other product parameters is prepared on the basis of information provided by manufacturers, importers or distributors.
Before reselling or using a product, the Customer should also review the current information provided on the product, its packaging or accompanying documentation.

V. Payment Terms

Payment methods available to a particular Customer are displayed during the ordering process.
During the initial period of cooperation, orders are processed on a prepayment basis.
Prepayment applies until the Customer reaches a total net turnover with the Wholesale Store of at least PLN 5,000 net.
Reaching a turnover of PLN 5,000 net does not automatically grant the Customer deferred payment terms.
After reaching the required turnover, the Customer may apply to the Wholesale Store for Trusted Customer status and deferred payment terms.
The decision to grant deferred payment terms, their duration and any credit limit is made individually by the Wholesale Store.
The Wholesale Store may refuse to grant deferred payment terms.
In the event of late payment, the Wholesale Store may:

suspend the processing of subsequent orders,
make the processing of subsequent orders conditional upon prior settlement of outstanding amounts,
withdraw deferred payment terms,
reintroduce the prepayment requirement for the Customer.

In the event of late payment, the Wholesale Store is entitled to charge statutory interest for late payment in accordance with applicable law.
In the case of payment by bank transfer in advance, order processing begins once the required funds have been credited to the Wholesale Store’s bank account.

VI. Delivery

Deliveries are carried out by carriers currently available in the Store.
Currently available delivery methods and costs are displayed to the Customer during the ordering process.
In the case of non-standard shipments, pallet shipments or deliveries requiring individual transport arrangements, the cost and method of delivery may be determined individually.
The Wholesale Store also provides international shipping.
The cost and method of international delivery may be determined individually depending, in particular, on the destination country, weight, dimensions and value of the shipment.
Deliveries outside the customs territory of the European Union may be subject to additional charges, including customs duties, import taxes or administrative fees. Where such charges are payable by the recipient under applicable regulations, they shall be borne by the Customer.

VII. Order Processing Time

The standard time for preparing an order for dispatch is up to 2 business days, unless a different time is specified for a particular product or order.
For orders requiring prepayment, the processing time is calculated from the moment the required payment is credited.
If an order contains products with different availability times, the order may be dispatched once all products have been collected, unless partial fulfilment has been agreed with the Customer.
The Wholesale Store’s order processing time does not include the time required by the carrier to transport the shipment.
If circumstances arise that cause a significant delay in processing an order, the Wholesale Store will inform the Customer accordingly.

VIII. Receipt of Shipment

The Customer should inspect the condition of the shipment upon receipt.
If visible damage, damage to the packaging or other signs indicating possible damage during transport are found, it is recommended that the condition of the shipment be documented and a damage report be prepared with the carrier.
Transport damage, shortages or other discrepancies in the delivery should be reported to the Wholesale Store as soon as reasonably possible after they are discovered.
The report should contain information enabling identification of the order and the nature of the identified irregularity. In the case of damage, photographic documentation should preferably be attached.

IX. Complaints

The Customer may submit a complaint concerning product defects, damage, shortages or non-conformity of the received product with the order.
Complaints should be sent to:

[email protected]

A complaint should include, in particular:

order or invoice number,
name of the product concerned,
quantity of products covered by the complaint,
description of the identified irregularity,
photographic documentation where necessary to assess the complaint.

The Wholesale Store may request additional information or documents from the Customer where necessary to process the complaint.
The Wholesale Store processes complaints without undue delay. Where applicable law provides for a mandatory deadline for responding to a complaint in relation to a particular Customer, the Wholesale Store shall respond within that deadline.
If the complaint is accepted, the method of resolving it will be determined according to the nature of the identified irregularity and applicable law.
The Wholesale Store does not accept complaint shipments sent cash on delivery without prior agreement.
A change in the appearance of packaging introduced by the manufacturer does not in itself constitute grounds for a complaint, provided that the ordered product with the appropriate properties has been delivered.

X. Returns of Non-Defective B2B Products

In the case of Customers who do not have a statutory right of withdrawal, the return of a correctly delivered, non-defective product requires the prior consent of the Wholesale Store.
A Customer wishing to make such a return should contact the Wholesale Store before returning the products at:

[email protected]

The Wholesale Store may accept the return of a product if the product:

is complete,
has not been used,
is not damaged,
is in a condition allowing it to be resold,
has its original and undamaged packaging, where such packaging is required due to the nature of the product.

Products supplied in sealed packaging which, once opened, cannot be resold for health protection or hygiene reasons will not be accepted as a voluntary return after the seal has been broken.
The cost of returning a non-defective product shall be borne by the Customer unless otherwise agreed by the parties.
The Wholesale Store does not accept return shipments sent cash on delivery.
The conditions for voluntarily accepting a return may be agreed individually with the Customer before the product is returned.

XI. Statutory Right of Withdrawal

The provisions of this section apply only where a natural person conducting business activity is entitled, in relation to a specific agreement, to the statutory right to withdraw from a distance contract.
Where the Customer is entitled to such a right under applicable law, the Customer may withdraw from the agreement within 14 days, without giving any reason, in accordance with applicable law.
In order to exercise the right of withdrawal, the Customer should inform the Wholesale Store of their decision in a manner that clearly indicates their intention to withdraw from the agreement.
The withdrawal statement may be sent, in particular, to:

[email protected]

The Customer is required to return the products within the period prescribed by applicable law.
The direct costs of returning the products shall be borne by the Customer unless applicable law or arrangements with the Seller provide otherwise.
The right of withdrawal does not apply in cases specified by applicable law, including, in particular, products supplied in sealed packaging which cannot be returned after opening for health protection or hygiene reasons, where the packaging has been opened after delivery.
These Terms and Conditions do not limit any statutory rights available to the Customer where mandatory provisions of law grant the Customer protection applicable to consumers.

XII. Invoices and Sales Documents

A VAT invoice is issued for orders.
The Customer is required to provide correct and up-to-date information necessary for issuing the invoice.
The Customer is responsible for the accuracy of the information provided to the Wholesale Store.
Sales documents may be provided to the Customer electronically.

XIII. Personal Data

The controller of personal data processed in connection with the use of the Store is Dr.Biokord S.C.
Personal data is processed to the extent necessary, in particular, for:

maintaining the Customer Account,
handling and fulfilling orders,
issuing sales documents,
arranging delivery,
handling complaints and returns,
fulfilling legal obligations imposed on the Seller.

Processing of data necessary to maintain the Account and to enter into and perform an agreement is not conditional upon the Customer giving marketing consent.
Commercial or marketing communications are sent in accordance with applicable law and on the basis of legally required consents, where such consents are required.
Detailed information concerning the processing of personal data, the legal bases for processing, data retention periods, recipients of data and the rights of data subjects can be found in the Store’s Privacy Policy.

XIV. Use of the Store

The Customer is required to use the Store in accordance with applicable law, these Terms and Conditions and the intended purpose of the Store.
It is prohibited to provide unlawful content through the Store.
It is prohibited to take any action that may interfere with the proper functioning of the Store, compromise its security or infringe the rights of the Seller or third parties.
The Customer is required to protect their Account access credentials against unauthorized persons.
The Wholesale Store may temporarily restrict access to the Store in the event of technical work, maintenance, updates or failures.

XV. Amendments to the Terms and Conditions

The Wholesale Store may amend these Terms and Conditions, in particular, in the event of:

changes in applicable law,
changes in the operation of the Store,
changes in available payment or delivery methods,
introduction of new Store functionalities,
changes to the terms of B2B cooperation.

Amendments to these Terms and Conditions shall not affect the terms of orders accepted for processing before the amendments enter into force, unless applicable law provides otherwise.
The current version of these Terms and Conditions is available in the Store.

XVI. Final Provisions

Placing an order requires the Customer to read and accept these Terms and Conditions.
Agreements concluded through the Wholesale Store are governed by Polish law, subject to mandatory provisions applicable to the particular legal relationship.
Matters not regulated by these Terms and Conditions shall be governed by the relevant provisions of applicable law.
The parties shall first seek to resolve amicably any disputes arising from their cooperation.
These Terms and Conditions enter into force on the date of their publication in the Store.

Seller Details

Dr.Biokord S.C.
ul. Mogileńska 8/U3
61-052 Poznań
Poland
NIP (Tax Identification Number): 7822582150

Wholesale Store Contact:
tel.: +48 532 263 856
e-mail: [email protected]